Delivery & Returns
DELIVERY
We offer the following delivery options but please note that during sale periods and promotions delivery may take longer than usual and our express delivery options may not be available.
UK DELIVERY GUARANTEED NEXT DAY DELIVERY £15
Orders must be placed before 1pm Monday – Friday (excluding bank holidays). If you order before 1pm on Friday, you will receive your order the following Monday. Orders placed during the weekend or on a Bank Holiday will be processed the following working day.
STANDARD UK DELIVERY
Orders under £100: £5
Orders £100-£500: £8
Orders over £500: £12
3-5 working days.
All UK deliveries will be sent via Royal Mail and will require a signature on delivery.
All delivery times are subject to product availability and credit card authorisation. Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
INTERNATIONAL DELIVERY
We offer a standard shipping service for international delivery. Customers are not charged UK VAT on international orders, but they are solely responsible for any applicable import duties and taxes. International orders may be subject to delays due to custom checks.
EU: £20
REST OF THE WORLD: £35
Please note that any duty and taxes incurred in the country of destination are the sole responsibility of the customer. For orders outside the UK, the service is tracked and will require a signature on delivery.
NOTIFICATION OF SHIPPING
Once we have dispatched your order, we will send you an email notifying you of this. This will be our acceptance of your order, and this completes the contract between you and us. This will apply regardless of whether, for reasons out of our control, you have not received that email. If we have informed you that your order hasn't been accepted or if you have cancelled your order in accordance with the returns policy, we will not dispatch your goods.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest time possible.
RETURNS & EXCHANGES
Customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund or credit note in compliance with our returns policy.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Please note:
- Earrings, underwear, and swimwear are non-returnable unless faulty.
- Sale items bought in store are not eligible for a refund unless faulty.
If you would like to exchange or refund your item, please notify us if you wish to return an item within 7 days of receiving your order. Email info@arambha.co.uk and include a brief explanation of the reason for your return.
Please note that the item must be received within 14 days of purchase. Returns within 14 days of purchase or receipt will be eligible for a full refund. Returns over 14 days but within one month will be refunded as a store credit and returns out with these timings will not be accepted. Items must be returned new, unused and with all original garment tags still attached.
Please note Arambha is not liable for goods that do not arrive. Please ensure you obtain proof of purchase from your chosen courier and use a tracking service where appropriate.
To return your product, you should mail your product to:
Arambha Ltd
Unit 3, Damson Barn
Elkstone Studios
Elkstone
Cheltenham
GL34 9PQ
Please allow up to 15 working days for refunds to be processed once they reach us. Any refunds will be re-credited to the original purchaser's credit/debit card for the sum paid less any taxes, duties, and delivery costs.
International Returns
Please make a note on any export documentation or on the address label that the goods enclosed are returned goods. This will ensure we are not charged any further duty or taxes upon receiving the goods back into the UK. If this procedure is not followed, this cost may be passed onto the customer at our discretion.